Tracking Project Progress and Requesting Changes

Your client portal gives you real-time visibility into every project we're working on for you, and a simple way to share feedback.

Check project progress

  1. Click Projects in the client portal and open your project.
  2. The Overview tab shows overall progress, start date and deadline.
  3. Use the Tasks and Milestones tabs to see what's done, in progress and coming up next.
  4. The Files tab holds designs, documents and deliverables shared by our team.

Share content and files

Upload logos, images, copy or credentials-free documents in the project's Files tab. Please use clear file names (e.g. "Homepage-banner-text.docx").

Request a change

  • For feedback on a specific task, open the task and add a comment.
  • For new changes or additional work, raise a support ticket linked to the project, describing the page, the current behaviour and the change you want.
  • Screenshots with annotations help us act faster.

Changes outside the agreed scope may need a separate estimate, which we'll share for your approval before starting work.

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