How to Raise a Support Ticket

Support tickets are the fastest way to get help from the Makes360 team. Every ticket is tracked, so nothing gets lost.

Steps to open a ticket

1. Log in to the client portal and click Support in the top menu.
2. Click Open Ticket.
3. Enter a clear Subject (e.g. "Contact form not sending emails").
4. Select the relevant Department, Priority and, if applicable, the related Project.
5. Describe the issue in detail: what happened, what you expected, the page URL and any error message.
6. Attach screenshots or files if helpful, then click Submit.

Choosing a priority

• High – website down, payments failing or a critical feature broken.
• Medium – something is not working as expected but there is a workaround.
• Low – minor changes, questions or content updates.

Tracking your ticket

You'll receive an email whenever our team replies. You can also view the status and full conversation anytime under Support. Reply directly in the ticket to keep all communication in one place.