CallVia360

Terms and Conditions

Effective 27 October 2026

CallVia360 may be used only on company-owned phones, for business, by organisations that have their employees' consent and follow the call-recording and privacy laws that apply to them.

1. Agreement

By installing or using CallVia360, you agree to these Terms and to the Privacy Policy. If you use it for an organisation, you confirm you may accept these Terms for it. "Customer" means the organisation that runs the CRM; "User" means a person using the app on a phone the Customer provides.

2. The service

CallVia360 is an Android app that, once paired with the Customer's Perfex CRM running the CallVia360 module, sends call, recording, SMS, WhatsApp and contact activity from that phone to that CRM. The app and module are provided by Makes360.com ("we", "us").

3. Customer responsibilities

The Customer must:

  • use CallVia360 only on phones it owns or provides for business use
  • inform each User and obtain their consent before tracking begins, where the law requires it
  • inform the people its staff talk to that calls may be recorded, where the law requires it
  • follow all laws that apply to it, including India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000
  • keep its CRM, administrator accounts and pairing codes secure
  • handle requests from Users and customers about their data

4. User responsibilities

Users must use the app only for their employer's business, keep the phone and app secure, and not try to bypass the app's controls or another person's privacy.

5. Licence

We grant the Customer and its Users a limited, non-exclusive, non-transferable, revocable licence to use CallVia360 under these Terms. You may not:

  • copy, modify, resell or sublicense the app
  • reverse engineer it, except where the law allows
  • use it to monitor anyone without their knowledge or lawful basis
  • use it on a phone that is not provided for business use
  • use it for any unlawful purpose

6. Third-party services

CallVia360 works with Perfex CRM, and optionally with Google Drive and Google Gemini when the Customer enables them. Those services follow their own terms. WhatsApp is a trademark of WhatsApp LLC; CallVia360 is not affiliated with or endorsed by WhatsApp, Perfex or Google.

7. Data

The Customer owns the data CallVia360 collects and is responsible for it. Data goes to the Customer's own CRM server, as the Privacy Policy describes. We do not sell it.

8. Fees

Fees for the app or the module, if any, are set by the Customer's separate agreement or purchase with Makes360.com.

9. Updates and availability

We may update the app to fix problems, add features or meet store and legal requirements. We do not guarantee the app will be available at all times, on every phone, or without errors. Some features depend on the phone's maker, Android version and settings.

10. Disclaimer

CallVia360 is provided "as is" and "as available". To the extent the law allows, we give no warranty that it will capture every call, message or recording, or that it meets the Customer's particular needs.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, or for loss of data, profit or business. Our total liability for any claim is limited to the fees the Customer paid us for the service in the 12 months before the claim.

12. Indemnity

The Customer will defend and compensate Makes360.com for claims arising from its use of CallVia360 without the consents or notices the law requires, or in breach of these Terms.

13. Suspension and termination

The Customer can stop using the service at any time by revoking or deleting its phones in the CRM and uninstalling the app. We may suspend or end access if these Terms are breached. Sections 7, 10, 11, 12 and 14 continue after termination.

14. Governing law

These Terms are governed by the laws of India.

15. Changes to these Terms

We may change these Terms and will post the new version with its effective date. Continued use after that date means acceptance.

16. Contact

Makes360.com, Registered Office Address Reg. Office: ACIC Rise, Sector 112, Landran, Punjab - 140307 Corporate Office Address Corp. Office: D180C, Sector 74, Phase 8B, Mohali, Punjab - 160055, hello@makes360.com