Privacy Policy
Effective 27 October 2026
CallVia360 sends a company phone's business calls, recordings, SMS and WhatsApp activity only to the employer's own CRM. Makes360.com does not receive, sell or share that data.
Who is responsible
- Your employer, the company that gave you the phone and runs the CRM, decides what CallVia360 records and is responsible for that data.
- Makes360.com ("we", "us") makes CallVia360 and its CRM module. We do not receive or see the data the app collects, unless your employer separately engages us to host or support its CRM.
What the app collects
Nothing is collected until the phone is paired with your employer's CRM. After that, only the kinds your employer switches on are collected.
| Data | What exactly | Why |
|---|---|---|
| Calls | Number, name saved on the phone, direction, time, duration, SIM | Log each call against the right lead or customer |
| Call recordings | Audio files made by the phone's own call recorder | Quality review and training |
| SMS | Number, direction, time, and the text unless your employer hides it | Customer conversation history |
| WhatsApp activity | From WhatsApp and WhatsApp Business notifications: contact name or number, time, call length, incoming message text | Customer conversation history |
| Phone contacts | Names and numbers saved on the phone | Show the right name in the CRM |
| Outcomes and notes | What you enter after a call | Follow-ups and reports |
| Device details | Model, Android version, app version, a device ID the app creates, battery, network type, pending uploads, permission status | Pairing, security and the health report your administrator sees |
CallVia360 does not:
- record calls itself; it only uploads recordings your phone's call recorder already made
- read WhatsApp chats stored on the phone, messages you send on WhatsApp, or notifications from other apps
- track your location
- contain advertising or third-party analytics
How the data is used
The data is used only for your employer's sales work: activity logs, matching to leads and customers, follow-ups, reports and coaching. Your employer must tell you about this tracking and obtain your consent where the law requires it, including under India's Digital Personal Data Protection Act, 2023.
Where the data goes
- It stays in the app's private storage on the phone until uploaded, then goes over an encrypted HTTPS connection to your employer's CRM server.
- If your employer switches them on, Google Drive may store recordings in the employer's Drive, and Google Gemini may transcribe and analyse them, under the employer's Google account and Google's terms.
- It is not shared with anyone else, except where the law requires it.
How long it is kept
- On the phone: until it is uploaded. All CallVia360 data on the phone is deleted when the phone is unpaired, revoked or deleted in the CRM.
- In the CRM: for as long as your employer keeps it. Administrators can delete a phone's data by type or age, and deleting a phone deletes everything it sent.
Security
- Data travels only over HTTPS.
- A phone pairs with a single-use 6-digit code that expires after a set time.
- The phone's access token is stored hashed on the CRM server, and a revoked phone is refused at once.
- Data on the phone stays in the app's private storage.
Your choices and rights
- You can withdraw any permission in Android settings. The app then stops collecting that kind of data.
- To see, correct or delete your data, ask your employer's CRM administrator, who controls it. If you cannot reach them, contact us and we will pass your request on.
- You may raise a grievance with our Grievance Officer, below.
Children
CallVia360 is for employees aged 18 or over. It is not directed at children.
Changes to this policy
We will post changes on this page and update the effective date. Significant changes will also be announced in the app.
Contact
- Company: Makes360.com, Registered Office Address Reg. Office: ACIC Rise, Sector 112, Landran, Punjab - 140307 Corporate Office Address Corp. Office: D180C, Sector 74, Phase 8B, Mohali, Punjab - 160055, hello@makes360.com